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Parameters of the quality of data transmission services when using wired (stationary) access technologies
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Data transfer rate, kbit/s:
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measured individually, in accordance with the contract
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IP-packets’ transmission delay time
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not more than 400 ms
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14,50 ms
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IP-packets’ loss rate
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not more than 2%
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0,002%
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Indicators of network quality when using wired (stationary) access technologies
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Internet connection availability ratio
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not less than 98%
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99,99%
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Percentage of connections meeting data rate regulations
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not less than 90%
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100%
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Percentage of connections meeting the regulations on IP-packets’ transmission delay time
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not less than 90%
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100%
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Percentage of connections meeting the IP-packets’ loss standards
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not less than 90%
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100%
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The subscribers’ service quality indicators when using wire (stationary) access technologies
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The amount of contracts under which the access to the service is organized within a period not exceeding the number of days (from the date of registration of the application or signing of the contract) specified in the contract or the rules for the provision of the service
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not less than 99%
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100%
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Technical support service availability ratio (with the standard response time of a service specialist not more than 180 s)
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not less than 90%
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100%
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Communication recovery factor
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not less than 95%
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100%
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